Sr Associate GBO Business Support @ Montvale, NJ

Role: Sr Associate GBO Business SupportLocation: Montvale, NJFulltime/Long term

Duties:

Senior level team member working in the Global Business Operations (GBO) Business Process Help Desk (BPHD) Team.

Responsibilities 

• Oversee modifications and troubleshooting of the applications, and proactively anticipate and resolve potential issues regarding how those would affect the data in the system or even how the data would be presented with the modifications in place
• Help the BPHD Manager coordinate the Global Business Applications operations and change management procedures, which encompasses, gathering change requirements, analysis, implementation, facilitation, support procedures and maintenance of those changes
• Work with the GBO Risk & Regulatory Services team to analyze, execute and support business requirements for changes to global risk systems.
• Coordinate the activities related to on boarding new member firms into the risk systems
• Coordinate the work amongst the team, ensure tasks are completed on time, and continuously train junior team members
• Act as a Performance Manager for Associate level team members
• Perform User Acceptance Testing and report findings to the Risk Process Leads and ITS teams in preparation for application releases and the new inquiries the team will need to answer once enhancements go live.
• Provide training to Member Firm Country Administrators
• Assist and track progress of new Member Firm Country Administrators guiding them through the process of adopting the risk applications
• Continuously monitor system for data integrity and defects and work with the ITS teams to resolve issues.
• Help to manage data integrity processes to ensure quality over current data.
• Perform special projects as requested by management
• Project Management skills
• Ability to handle multiple projects and/or tasks simultaneously
• Develop and maintain processes: ensure appropriate processes are in place for maintaining all documentation. Responsible for the development and maintenance of all documentation related to BPHD processes as well as all training and documentation for risk system administrators.
• Create and obtain approvals for the delivery of all communications related to the risk applications
• Work independently; interact with all levels of management and as part of the team
• Resource is expected to be available off-hours to accommodate meetings with member firms located in different time zones

Skills

• Must have a Bachelor's degree or 5-7 years business experience.
• Must have the ability to work with and communicate with the business and ITS staff regarding system requirements and modifications to the data.
• Candidate must possess excellent organizational skills with attention to detail.
• Strong oral and written communication skills.
• Strong customer relationship management skills, analytical ability, strong judgment, time and project management skills, and the ability to work effectively with customers and ITS management/staff.
• Strong interpersonal skills with demonstrated success in dealing with diverse functional teams.
• Posses a high level of motivation with a strong commitment to customer service and continuous improvement.
• Candidate must have a strong working knowledge of MS Office, specifically Word, Excel, Power Point and Access.

Share updated resume @ balatalenthires@gmail.com